MATRIX 1 MEDIUM BACK

This office chair requires basic assembly. The product is supplied with the required parts and can be assembled using standard instructions. For bulk office orders, assembly support may be available depending on order quantity and delivery location.

This chair comes with warranty support against manufacturing defects. Normal wear and tear, misuse, physical damage, and damage caused by improper assembly are not covered. Add your exact warranty period before publishing.

Available for individual and bulk requirements. For offices, institutions, dealers, and commercial projects, contact Dhruv Comfort Seating for quantity-based pricing, delivery timelines, and model recommendations.

Clean the mesh, armrests, and seat surface with a soft dry or slightly damp cloth. Avoid harsh chemicals and excessive water. Check screws and fittings periodically to maintain stable long-term use.

Return, Replacement & Cancellation Policy At Dhruv Comfort Seating, customer satisfaction and quality craftsmanship are our top priorities. Please read our policy below regarding order cancellations, returns, replacements, and refunds. 1. Order Cancellations Orders can be cancelled free of charge anytime before shipment/dispatch. To cancel, contact us immediately at dcs_chairs@yahoo.com or +91 9962118773 with your Order ID. For orders cancelled prior to dispatch, prepaid amounts will be credited back to your original payment method within 5–7 business days. 2. Returns & Refunds (3-Day Policy) We offer a strict 3-day return and refund window starting from the date of confirmed delivery. To be eligible for a return and refund: The request must be raised within 3 days of product delivery. The chair must be unused, in its original condition, and packed in its original packaging along with all accessories, parts, and manuals. Once the returned chair is received at our facility and passes physical inspection, the refund (minus non-refundable delivery/freight costs) will be processed to your original payment method within 5–7 business days. After 3 days of delivery, no returns or refunds will be entertained under any circumstances. 3. Replacements (Transit Damages & Manufacturing Defects) If your chair arrives damaged during transit or exhibits a manufacturing defect, report it to us within 3 days of delivery. How to report an issue: Email dcs_chairs@yahoo.com or call +91 9962118773 within 3 days of receiving the package. Provide your Order ID and share clear photos or a short video showing the damaged or defective component. Upon verification, our team will dispatch a replacement part or coordinate a full product replacement at zero additional shipping cost. 4. General Returns & Change of Mind Because office and ergonomic chairs are heavy, bulky furniture items, returns for reasons such as change of mind, personal comfort preference, or color mismatch are not accepted once the 3-day post-delivery window has expired or if the product has already been assembled/used. 5. Shipping Charges & Refund Deductions Non-Refundable Shipping: Initial freight and courier delivery charges paid at the time of order placement are strictly non-refundable. In any approved refund scenario, only the net product cost is refundable; original shipping fees and reverse transit freight will be deducted from the final refund payout. Need Assistance? For any questions regarding returns, replacements, or order tracking, please reach out to our support team: Phone: +91 9962118773 Email: dcs_chairs@yahoo.com Operational Address: No 5, Thoppai Vinayagar Koil Street, A Block, Ezhil Nagar, Chennai - 600118, Tamil Nadu, India